It sounds like something that can drive work. The WorkEngine is our API that can power virtually any service experience you can imagine. Have you asked yourself, “when do my customers think about our services?”
It's not always the case, but in many technology companies, the sales team is so focused on selling its software and products that selling services becomes an afterthought. For many, the process is cumbersome and margins are lower than they should be.
Tech suppliers’ success depends on their ability to increase customer consumption and adoption. TSIA research shows that to do so, vendors have to learn how to blend the expertise of the Sales and Services team. When your Services and Sales teams are siloed, you are more likely to feel a disconnect between the customer and the product. But blending your Sales and Services team isn’t just a way to reduce risk, it also presents incredible opportunity. Simply put, your Services team can help you sell more.
Artificial intelligence (AI) is driving colossal innovation in every vertical. In some cases, AI systems perform tasks that used to be manual, which saves resources. In other cases, AI performs tasks that were previously impossible, such as processing millions of data points in an instant.
A New Reality
Change is indeed the only constant in the universe. Like Uber and Lyft disrupted the taxi service, Customer Success disrupts the delivery of services in a subscription-based economy and creates new Laws of Physics in our Customer Universe.
As our long-time blog readers know, we have been talking about the benefits of customer-facing Service Catalogs from the beginning. We realized, though, that we never took a step back to properly explain, fundamentally, what a Service Catalog Platform actually is. The concept is popping up more and more, and other tech stacks are following in our footsteps and starting to talk about Service Catalogs. As the creators of the first Services Catalog Platform, it is our duty to break it down for you. Today, we go back to basics.
Creating a Service Catalog allows you to productize your services and seamlessly deliver them to your customers at their point of need. But the benefits start even before you make your Service Catalog available to your customers.
Cyber Monday seems to be an appropriate day to write a blog that mentions Amazon, as I’m sure that a good percentage of our readers have been on that site in the past few days. At WorkRails, we sometimes use Amazon as an example of the ultimate experience our clients should aspire to create for their customers seeking services.
Customers typically don’t care about how long a project takes you. What matters to them is that you deliver the agreed upon results. That is why a growing number of technology services providers are re-strategizing how they package and sell their offerings.
Technology Service World (TSW) 2017 in Las Vegas hosted by TSIA was a completely different experience for us than the one we had at the San Diego show 6 months ago. This time around, we were a sponsor at the event with our own booth and, wow, were we overwhelmed with the support and feedback we received.